EDEN – Residence at The Sea

CANCELLATIONS If the Guest wishes to cancel a confirmed booking, written notice of cancellation must be sent to ASIA HOLIDAY VILLA. All cancellation notices received by ASIA HOLIDAY VILLA will be acknowledged in writing. It is strongly recommended that the Guest and all members of the guest’s party purchase trip cancellation insurance. Cancellation of a booking includes but is not limited to: ● Cancellation of one or more days of a booking; ● An amendment of a booking so that none of the dates of the booking once amended fall within the same dates that originally constituted the booking; ● Failure of all Guests to provide the required documentation on arrival (e.g. Passports or suitable identification); and ● Attempt by the Guest, their party or visitors to hold an event at the Property in breach of these Terms and Conditions or breach of any rules applicable to the Guest’s chosen Property. In the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply: ● 20% of the total rental amount will be forfeited if the cancellation is made more than 60 days before the start of the rental period ● 50% of the total rental amount will be forfeited if the cancellation is made between 30 and 60 days before the start of the rental period ● 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 29 days before the start of the rental period. The applicable amount will be deducted from the deposit and moneys paid, and ASIA HOLIDAY VILLA will refund any remaining balance to the Guest. AMENDMENTS An admin fee of USD 50 will apply in the event of refund and amendment to reservation. The above cancellation charges also apply if Asia Holiday Villa cancels the booking due to non-payment of the balance. If the dates of the booking require to be changed or amended, this may be treated as a cancellation of the original booking and the related admin fee may apply. Any change to the original reservation is subject to the approval of Asia Holiday Villa. An early departure penalty will be subject to negotiation with Asia Holiday Villa local Representative's Manager. COVID-19 CANCELLATIONS POLICY (Update as of July 2021) In the event where your trip is disrupted due to COVID-19, the below terms and conditions apply: Should you wish to cancel your booking, we will supply you with the necessary paperwork to file a claim with your travel insurance. If you are not covered by travel insurance, please refer to the policies on our managed villas below in the event your trip is disrupted. For existing booking before 1st of July 2021, the existing cancellation policies apply. If the booking arrival date is more than 30 days, you are given the flexibility to postpone the booking and convert it into credit: ● for up to 18 months from initial arrival date if entire accommodation balance is fully paid ● for up to 12 months from date of cancellation if entire accommodation balance is not yet paid For new bookings from 1st of July 2021 onwards: ● Cancellations made more than 30 days before the date of arrival are eligible for a credit note for up to 12 months from your original arrival date OR a cash refund of 80%. ● Cancellations made within 30 days of the arrival date will be converted into a credit note for up to 12 months from your original arrival date – no cash refund. ● For peak season bookings: If you cancel anytime due to a COVID-related event, you will be provided with 12 months credit from the original arrival date – no cash refund. We will refund your booking or provide a credit note based on the following conditions: ● Your country of residence issue a travel ban or a warning of ‘Do not travel’ (or the equivalent) to the destination booked; ● Your flight is cancelled and alternatives are not available; ● There is a government-enforced quarantine upon your return from one of our destinations. Terms and Conditions of the COVID-19 Cancellation Policy: ● Proof will be required before confirming eligibility to this clause. ● Cash refund will be minus any fees that may be incurred for international remittance if requested. ● Credit Note allows you to rebook the same villa during the same rate period (season) within 12 months of your original arrival date. You may confirm your travel dates at a later point in time, as long as the stay is completed within 12 months of the original check-in date. ● The minimum length of stay shall also follow the period of the new dates; ● Policy for new bookings apply for selected managed villas; ● Extension of credit note validity may be requested subject to approval